Support
Contact Digital Asset Nexus.
This page explains what to prepare for a useful support request while the direct support channel is being configured.
What to include in a support request
- The product name and the specific file or feature involved.
- Your order number when the question concerns a purchase.
- The software, platform, or device you are using when compatibility matters.
- A concise description of what you expected and what happened instead.
Keep private information out of the message.
Never send payment card details, passwords, raw access tokens, or private download links in a support request. A legitimate support workflow should not need them.