Refunds
Review the refund rules before buying a digital product.
Digital purchases generally cannot be returned in the same way as physical goods, but defects, missing files, material differences, and applicable legal rights still require a clear support path.
Issues the final policy must address
- A file that is defective, missing, or materially different from its description.
- A duplicate or otherwise incorrect charge handled through the verified order record.
- A refund right required by applicable law.
- How refunds and disputes affect protected download access.
How a future request should be prepared
Use the reviewed support channel and include the order number, product name, and a concise description of the issue. Do not include card details, passwords, or private download links.